Frequently asked questions
What is the return policy?
At Firstree, your satisfaction is important to us.
Returns are accepted within 30 days of delivery.
Items must be unused, undamaged, and in original packaging.
Refunds will be issued to your original payment method once we receive and inspect the product.
Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
To request a return, contact us at Contact.firstree@gmail.com with your order number.
Do you ship internationally?
Yes, we ship to more than +32 countries:
NOTE: the delivery time will depend on your country
What is the delivery time?
Our standard delivery time is 8 to 12 business days.
Please note that shipping times may vary depending on your location and external factors such as carrier delays or customs processing.
Does the humidifier connect with a plug?
Yes, our humidifier is plug-in compatible and does not rely on batteries.
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